“It’s not an easy path to navigate, (Nick) Shah (a former kidnap and hostage negotiator) said, and it is made even more complex by the fact that cyber negotiations tend to involve the written word rather than a verbal discussion. In hostage negotiations, you can talk to the threat actors involved, which makes it easier to pick up more information by identifying tones of voice or accents. However, he added that he is also trained in analysing sentence structures, which is a viable source of relevant information.”
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Source: How to speak to cyber criminals | Insurance Business
