“The industry is dealing with two issues with regard to the talent shortage. Of course, it’s attracting new talent, bringing people into the industry in the first place. But then, the issue becomes keeping them. Because of the shortage in the industry, competition among insurers is fierce.
To help build our team, we developed our own talent pipeline. In the beginning, we hired really experienced people. Now, we are hiring claims colleagues with less experience who are learning from our more experienced team ahead of them. As the team has grown there have been opportunities for advancement. In areas like cyber claims, we do have to look at non-traditional talent pipelines. A technical or IT background can be valuable in a claims position:” Danielle Roth, the practice leader and head of cyber claims North America for AXA XL.
The article also includes some interesting insights on Roth’s career and approach. Read it here.