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AI sparks lively debate in cyber insurance circles, delivering both optimism and anxiety. Now, BOXX Insurance fuels the conversation with fresh broker data.
BOXX released new findings on how Canadian brokers use artificial intelligence for cyber and technology policies. The survey focused on Ontario brokers and was conducted in November 2025.
“Brokers are thoughtfully engaging with AI, not as a shortcut that is replacing the human touch, but as an analytical partner that enhances decision-making, efficiency and clarity in an increasingly complex risk environment,” said Jonathan Weekes, President, Canada.
AI Now Sits Inside Daily Broker Work
Brokers often use AI tools for research, analysis, and helping clients. Many rely on generative AI and chatbots every day, and machine learning platforms are also common.
Survey Highlights From BOXX Research
- 100% of surveyed brokers use AI multiple times per day.
- 35% use AI tools or chatbots to track market shifts and emerging risks.
- 52% use AI to explore trends.
- 47% use AI to compare information.
- 50% use AI to draft content.
- 39% use AI for summaries and simplified explanations.
Brokers use trusted sources to learn about cyber risks, including industry reports, trade media, and professional networks. They look to data platforms and incident databases to find new trends.
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Top Non-AI Sources Brokers Use
- Cybersecurity company reports: 63%
- Industry publications and trade media: 53%
- Cyber incident databases and data platforms: 45%
- Social media and professional networks: 43%
- Professional associations or broker networks: 41%
Underwriting And Risk Assessment Lead The Value List
BOXX reports that brokers see a lot of value in AI-powered decision support for cyber insurance. Many expect faster analysis, clearer technical insights, and better data for underwriting.
Where Brokers See The Most AI Value
- Underwriting and risk assessment: 33%
- Threat intelligence and real-time monitoring: 15%
- Broker decision support: 13%
- Market analysis: 8%
- Training and knowledge sharing: 7%
AI is expected to have a big impact, with 62% of brokers predicting a major change in the industry soon.
ChatGPT Leads Broker AI Platform Choice
When asked by BOXX about their preferred AI platforms, most brokers chose ChatGPT. Google Gemini and Perplexity were less popular.
Platform Share Reported By Brokers
- ChatGPT: 60%
- Google Gemini: 12%
- Perplexity: 7%
BOXX observed that brokers use these tools in advanced ways, like refining prompts, testing results, and giving AI complex analytical tasks.
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