Changed customer expectations, new technologies, and new market entrants require insurers to rethink the claims journey. Recognised as the cornerstone of the customer lifecycle, claims departments must proactively become more customer-centric, collaborative, innovative, digitally-focused, and forward-thinking to provide the reputation and retention rates essential for the success of insurance. In light of inflationary pressures, supply...

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Europe’s Cyber Brokers, Carriers, and Security Experts Unite Cyber insurance is arguably the most dynamic sector in the insurance industry today, characterised by intangible risks, fluctuating pricing, and a product that is still evolving. Ransomware, breaches, insider threats, malicious cyber attacks, phishing schemes, and supply chain attacks are just a few ways cyber criminals have...

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