Drive Efficiency—Reduce Costs—Harness AI: Revolutionising the claims function with a blend of people and technology

Changed customer expectations, new technologies, and new market entrants require insurers to rethink the claims journey. Recognised as the cornerstone of the customer lifecycle, claims departments must proactively become more customer-centric, collaborative, innovative, digitally-focused, and forward-thinking to provide the reputation and retention rates essential for the success of insurance.

In light of inflationary pressures, supply chain disruptions, increased legal settlements, shifting customer expectations, and industry evolution, there is an urgent need for agility and strategic realignment to achieve claims excellence. The industry faces talent shortages, rising claims costs, and the necessity to enhance efficiency and transparency, all while prioritising sustainable practices and ethical considerations.

The Claims Network: London provides a platform to exchange ideas, address pressing issues, and navigate towards a more resilient, adaptive, and customer-centric future. Join us on December 3, 2024, in London to help shape the future of insurance claims. Claims leaders from insurance carriers, MGAs, TPAs, and brokers are encouraged to participate.